Cannot login
Game server status is displayed in the lower right corner. The most important messages are listed below. These messages will help you understand and eliminate the cause of the problem:
I. Login Server: Invalid user name or password - Incorrect user name or password.
- Change password via "Forgot your password" function, then open mailbox and proceed link to change password.
- Use only English characters in your password.
- Do not enter numbers using NumPad block (it’s not supported yet).
- Turn off "Save password", clear fields, restrat game and try enter.
II. Login Server: Disconnected - No connection.
This message does not inform about server status, enter the e-mail and password which are used for login to the forum, click on "Login".
III. Login Server: Сonnection error
Clean the field for e-mail and password, press several times on "Login" button, enter the profile data one more time.
IV. Login Server: Access level restriction
No access to the beta test server, please contact the support center.
V. LoginServer: Invalid version - The client version is invalid.
Update the game, run Survarium from the desktop, or survarium_launcher, you can find it the Survarium installation folder С:\Program Files (x86)\Survarium\game\binaries\x86\
VI. Forgot Password. Use the password recovery: account.survarium.com , on the page "Send password" enter your e -mail and click "Send". Open mailbox and proceed link to change password.
© VOSTOK GAMES. SURVARIUM INC., 2012-2016