Game server status is displayed in the lower right corner. The most important messages are listed below. These messages will help you understand and eliminate the cause of the problem:
I. Login Server: Invalid user name or password - Incorrect user name or password.
- Change password via "Forgot your password" function, then open mailbox and proceed link to change password.
- Use only English characters in your password.
- Do not enter numbers using NumPad block (it’s not supported yet).
- Turn off "Save password", clear fields, restrat game and try enter.
II. Login Server: Disconnected - No connection.
This message does not inform about server status, enter the e-mail and password which are used for login to the forum, click on "Login".
III. Login Server: Сonnection error
Clean the field for e-mail and password, press several times on "Login" button, enter the profile data one more time.
IV. Login Server: Access level restriction
No access to the beta test server, please contact the support center.
V. LoginServer: Invalid version - The client version is invalid.
Update the game, run Survarium from the desktop, or survarium_launcher, you can find it the Survarium installation folder С:\Program Files (x86)\Survarium\game\binaries\x86\
VI. Forgot Password. Use the password recovery: account.survarium.com , on the page "Send password" enter your e -mail and click "Send". Open mailbox and proceed link to change password.
© VOSTOK GAMES. SURVARIUM INC., 2012-2016