Account is blocked
If your account is blocked from accessing chat, or it’s completely blocked from accessing the game, it means that we have received complaints from other players and the violation has been proven. In case account is blocked for the use of prohibited software, it has been banned automatically by our anti-cheat system.
After a chat ban, you will receive a notification about it in the lobby. And in case of termination of account ban, access to the game will be unlocked promptly.
The process of filing a complaint is described in In the Knowledge Base - Complaints.
If you think that account block was unjust or made by mistake, you can contact our customer support and make a request to the appropriate Department.
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